Our Commitment to Privacy At Unique Couriers, we are committed to protecting your privacy and handling your personal and company information with care and respect. This Privacy Statement explains how we collect, use, disclose, and safeguard this information when you use our courier services.

Information We Collect Personal Information We collect information that you provide directly to us, including: Name and contact details (address, phone number, email) Delivery addresses for senders and recipients Payment and billing information

Account credentials (username and password) Signature upon delivery Identification documents (when required for certain deliveries) Package Information Package contents descriptions Special handling instructions Delivery preferences and timeframes Location Data Delivery confirmation details (time, date, location) Proof of delivery (photographs, signatures) Automatically Collected Information Device information (IP address, browser type, operating system) Usage data (pages visited, time spent, features used) Cookies and similar tracking technologies

How We Use Your Information We use the information we collect to: Process and fulfill delivery requests Communicate with you about your deliveries Process payments and prevent fraud Improve our services and customer experience Comply with all legal obligations Resolve disputes and enforce our terms Send marketing communications (with your consent) We do Not Share or sell Your Information We do not share or sell the information with any other company or business.

Service Recipients Unless otherwise instructed we may share the sender details with recipients and recipient details with senders as necessary to complete deliveries. However the information is limited to the senders name or business name and address only.

Legal Requirements We may disclose information when required by law, court order, or to: Protect our legal rights Prevent fraud or security threats Comply with regulatory obligations

Business Transfers In connection with any merger, sale, or transfer of company assets, your information may be transferred to the acquiring entity.

Data Security We implement appropriate technical and organisational measures to protect your personal information, including: Encryption of data in transit and at rest Secure access controls and authentication Regular security assessments Employee training on data protection Secure disposal of information when no longer needed However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Data Retention We retain your personal information for as long as necessary to: Fulfill the purposes described in this statement Comply with legal obligations (tax, accounting, regulatory requirements) Resolve disputes and enforce agreements Delivery records are typically retained for 7 years in accordance with commercial record-keeping requirements

Your Rights Depending on your location, you may have the following rights: Access: Request a copy of the personal information we hold about you Correction: Request correction of inaccurate or incomplete information Deletion: Request deletion of your personal information (subject to legal obligations) Objection: Object to processing of your information for certain purposes Restriction: Request restriction of processing in certain circumstances Portability: Request transfer of your information to another service provider Withdraw Consent: Withdraw consent for marketing communications at any time To exercise these rights, please contact us using the details below.

Marketing Communications With your consent, we may send you promotional emails about new services, special offers, or other information. You can opt out at any time by: Clicking the "unsubscribe" link in any marketing email Adjusting your account preferences

Contacting us directly Cookies and Tracking Technologies We may use cookies and similar technologies to enhance your experience. You can control cookie preferences through your browser settings. Please note that disabling cookies may affect website functionality.

Third-Party Links Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

Children's Privacy Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it. International Data Transfers If you are located outside Australia, please note that your information may be transferred to and processed in Australia or other countries where our service providers may operate. We ensure appropriate safeguards are in place for such transfers.

Changes to This Privacy Statement We may update this Privacy Statement from time to time. We will notify you of material changes by: Posting the updated statement on our website Sending an email notification (for significant changes) Updating the "Effective Date" at the top of this statement

Contact Us If you have questions, concerns, or wish to exercise your privacy rights, please contact us: Unique Couriers Email: info@uniquecouriers.com.au Phone: 0426 027 256 Address: West Street Crows Nest For complaints or concerns about how we handle your personal information, you may also contact the Office of the Australian Information Commissioner (OAIC): Website: www.oaic.gov.au Phone: 1300 363 992 This Privacy Statement is governed by the Australian Privacy Principles under the Privacy Act 1988 (Cth).